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RETURNS

At Cubavera.com, we want you to be satisfied with your online purchase. If you are not completely satisfied, you may return your purchase by following the guidelines below:

WITHIN 30 DAYS OF PURCHASE

Cubavera.com will accept returns of unwashed, unworn, undamaged or defective merchandise. We will issue a refund for all unused and undamaged products returned within 30 days of purchase. Refunds must be accompanied by the original receipt and will be made in the form of the original payment.

All products must be returned in its original packaging (when possible) and with all accessories to ensure a full credit. Final sale items cannot be returned.

PRICE ADJUSTMENT

Cubavera.com will gladly honor a one-time price adjustment if an item is marked down within 14 days of placing your order. You must contact us via phone at 1-866-771-4285 or send us an e-mail at support@cubavera.com within the 14 day window. The difference will be refunded to your original form of payment.

QUICK EXCHANGES

To exchange an order, please return you original item(s) using our our prepaid return label and place a new order online. You may call us at 1.866.771.4285 or contact us via email at support@cubavera.com with both your original and new order numbers and we'll waive the return shipping fee.

RETAIL STORE RETURNS

Merchandise purchased in a retail store must be returned to the original place of purchase to ensure that a proper credit may be received. We can only accept returns from items purchased at our online store. Online orders cannot be returned to our retail store locations.

For additional information regarding retail store returns, please e-mail retail@cubavera.com

EASY RETURNS BY MAIL

Simply affix the included prepaid return label and take it to your nearest authorized USPS facility or drop off location.

When you return an item to Cubavera using our prepaid label, a flat fee of $6.00 will be deducted from your order refund for return postage.

Note: Orders shipped prior to 11/06/2013 included a FedEx prepaid label inside the shipment. Simply affix the FedEx label, drop-off at any FedEx location. Alternatively, you could also use a replacement USPS Newgistics return label and take it to your nearest authorized USPS facility or drop off location.

For replacement return labels, please visit http://returns.cubavera.com or contact us at support@cubavera.com with details about the items that you need to return. We will gladly send you a label via e-mail shortly after.

RETURN PROCESSING

ORDER REFUND
Refunds for items returned within 30 days will be issued in the same form as the original payment. PayPal purchases will be refunded to your Paypal account.

Refunds are given for the price on the original receipt and any applicable taxes. Shipping and handling charges are not refunded. You can expect to receive credit for returned merchandise within one complete billing cycle of your credit card statement upon completion of returns processing.

Please feel free to contact us if you have any further questions or concerns at 1 (866) 771-4285 or support@cubavera.com. Please provide us with your order information and items that need to be returned so we can better assist you.

Thank you for shopping at Cubavera.com!

INTERNATIONAL RETURNS

If for any reason you are not satisfied with your purchase, please contact us with your order number, the item(s) you wish to return, and return reason at support@cubavera.com or 1 866.771.4285.

We will then provide you with further instructions on getting a Return Merchandise Authorization form approved and details on where returns should be shipped to. Refund amounts for returned items will be credited to you by our partner FiftyOne in the same currency and using the same exchange rate as your original order. Refunds on international orders include duties, taxes and tariffs, but do not include original shipping or return shipping costs. A refund will be applied to your account upon receipt and verification of the merchandise at the FiftyOne international hub.

Returns sent without the required documentation may not be refunded the full amount.

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