Returns and Exchanges

At Cubavera.com, we want you to be satisfied with your online purchase. If you are not completely satisfied, you may exchange or return your order within 30 days of purchase as follows:

All products must be returned in their original packaging (when possible) with all accessories, unused, unwashed, unworn, and undamaged unless there is a manufacturer’s defect.
Returns must be accompanied by the original receipt to ensure a refund. Shipping and handling charges are not refunded. When using our prepaid shipping label, a flat fee of $6 will be deducted from your refund. Please allow up to 3 weeks from the time you mail your return for processing. Refunds will be issued using the original payment method.
To exchange an order, please return your original item(s) using our prepaid return label and place a new order online. You may visit our Customer Support Center with both your original and new order numbers and we'll waive the return shipping fee.

Final Sale items cannot be returned or exchanged. View More Policies

CHOOSE YOUR METHOD

Skip Shipping. Get 10% Off.

Handle your return in-store and enjoy 10% off a same day purchase. In-store only. Same-day use only. Exclusions apply.
Find a store near you here and handle your return directly.

Box and ship it.

Print label or show QR code if provided, pack items and bring to carrier. Refund times vary. Get started below:

PRICE ADJUSTMENT

Cubavera.com will gladly honor a one-time price adjustment if an item is marked down within 14 days of placing your order. Please visit our online Customer Support Center for further assistance within the 14 day window. The difference will be refunded to your original form of payment.

RETAIL STORE RETURNS

Items purchased at Cubavera.com may be returned to one of our Cubavera retail stores within 30 days of purchase. All products must be returned in their original packaging. Note that the package may not include a paper invoice. Confirmation email will serve as a receipt and must be shown in store in order to process a return. Purchases made using Klarna, PayPal, or Amazon Pay cannot be processed in our retail stores and must be shipped back to receive a refund.

To find a Cubavera retail store click here.

INTERNATIONAL RETURNS

If for any reason you are not satisfied with your purchase, please visit Web.Global-e.com/Returns with your order number and email to generate a return label.

Refund amounts for returned items will be credited to you by our partner Global-e in the same currency and using the same exchange rate as your original order. Refunds on international orders include duties, taxes and tariffs, but do not include original shipping or return shipping costs. A refund will be applied to your account upon receipt and verification of the merchandise.

Thank you for shopping at Cubavera.com!